MDC FAQs - Frequently Asked

Frequently Asked Questions

We have put together a list of commonly asked questions asked about out MDC camper trailers and caravans below.
If you cant find what you looking for here please feel free to contact our Team either via our online chat, or click here to contact us directly.

GENERAL

I'm not sure how part of my MDC works. Do you have instructions?

For comprehensive instruction on how to use each part of your MDC camper or caravan, we provide manuals on every current model. Click here to download your model's manual.

We also have a dedicated in-house produced video series called MDC Masterclass, covering everything from set up and pack down instructions to hitching, from changing your wheel bearings to tuning your TV antenna. Click here for our full series.

How can I contact MDC?

Call us any time on our national service line 1300 494 494 and follow the prompts.

Can i get finance to purchase an MDC?

We can assist you in obtaining easy and competitive financing on all our camper trailer packages, or if you wish to obtain your own financing, then we’ll work with your lender to make it as easy as possible for you. Click here to find more information on how MDC Finance works.

Does the price include registration/on roads?

Costs vary across from state to state. Please ring 1300 494 494 and speak to your local Showroom for a quote.

How do I get my Camper/Caravan?

We can organise pickup from one of our showrooms or freight anywhere in Australia. Click here to see your nearest showroom.

What is our delivery time?

Delivery times are different from model to model. We aim for 2 weeks on most models.

Where is my closest MDC showroom?

Click here to find your closest showroom.

Where can I see the range of models?

We have 8 showrooms with most models available for viewing. Click here to find your closest showroom. You will also find us at many exhibitions around the country as well. Click here to see upcoming events and locations.

Why buy an MDC?

There are many reasons why thousands of ordinary Australians have chosen to purchase a camper trailer from us. Click here to see just a few of them.

What do the 'SIZE OPEN' and 'SIZE CLOSED' dimensions represent?

WARRANTY

My claim was denied! What do I do now?

If we deny your warranty claim, we will outline our reasons and will offer you alternative options. We may reject a claim because we have not received enough, or correct, information about your claim or situation. If you believe that the outcome of your claim was made in error, or if you wish to provide supplementary information after receiving an initial response, please contact us and explain the basis on which you believe there was a mistake, or the additional information which you believe we should consider. Providing us with additional information may not change the outcome of the claim.

How do I make a warranty claim

Click here to complete our online claim form and one of our representatives will contact you, usually within 48 hours.

I'm selling/buying an MDC as second hand, is the Warranty transferable?

This manufacturer’s warranty is only valid to the original purchaser and is not transferable. If you have any issue that you believe to be a defect in the manufacturing or materials of the Camper or Caravan, other warranties may still apply in some cases. Please contact us for further information.

Is anything not covered?

This warranty does not cover fair wear and tear of the Camper or Caravan and its components, or replacement of any consumable items such as brake linings, magnets, tyres, wheel alignment, bearings and bearing seals. The warranty does not cover any damage or loss of function incurred to any part of the Camper or Caravan because of events which occur after you take possession of the Camper or Caravan. This warranty is not a replacement for insurance.

Any pre-installed appliances, such as refrigerators, Air Conditioners, battery chargers and stove-tops, may be subject to their own OEM (Original Equipment Manufacturers) warranty. If you are unsure, check your equipment manuals or contact us for further information.

What does the 12 month Manufacturer's Warranty cover?

Any defects in the manufacturing or materials of the structure of the Camper or Caravan.

What sort of warranty do I get with an MDC?

We offer the Manufacturer’s Warranty set out in the link below to the original purchaser for all our models. This warranty is given in addition to any other warranties you may have or receive.

See our Warranty Terms and Conditions for more information.  Click here to view our warranty terms.

SERVICE & REPAIRS

I live in a rural/remote location, how do I get repairs and servicing done?

Although we have MDC showrooms capable of general repairs and servicing, we can’t be in every suburb and town, so you are welcome to nominate your own service providers, even for warranty work!

We do also keep a directory of recommended service providers that we know and trust, so if you are looking for a provider contact us for assistance.

Do Camper Trailers and Caravans need regualar servicing?

Like any road vehicle, campers and caravans have a lot of moving parts. These parts can wear and even breakdown after regular use. Key parts such as your running gear (suspension, wheels, tyres, brakes) require regular upkeep and occasional replacement of consumable parts (bearings, seals, brake magnets)

We also recommend other parts of your MDC get regular maintenance checks to ensure proper and safe function of these parts. Such as external seals for hatches, doors and windows. Plumbing and gas fixtures and electrical connections and safety components.

All new MDC vehicles are supplied with a maintenance schedule found in your owner’s manual.

It’s also important to keep your servicing up to date to protect your warranties.

Do you do insurance repair work?

Unfortunately we do not, you will need to contact a repairer to carry this work out. Any spare parts they the repairer needs can contact our spare parts department on 1300 494 494.

SPARE PARTS

How do I find and order spare parts for my MDC?

We strive to have the most complete parts catalogue as possible to ensure you can always replace any part of your MDC that may need it, or if you just after having some extras on hand for a big trip.

We have an online store you can view and order parts online and hassle-free. Click here to visit the store.

Or if you would rather talk to someone about your parts needs you can contact us with an enquiry form (you can even upload pictures of what you want). Click here to submit a Spare Parts enquiry.

TENT AND CANVAS

How do I stop mould from happening at all?

Mould growth can be easily avoided, simply remember the ABCD of mould prevention:

Air Dry – always air dry your tent in direct sunlight, never apply excessive heat to dry your tent.

Be Vigilant – always be on the look out for mould spores, even one spore can trigger an infestation.

Cleanliness – keep your tent clean and dry. Dirt and mud can provide moisture for mould to grow

Dehumidify - always use dehumidifiers or moisture absorber packs when storing your camper

HELP! My tent is covered in mould!

There are 3 easy steps you can do at home to fight off and remove mould.

1. Dry your tent in direct sunlight, this will kill mould spores

2. Use a firm bristle brush to remove as much of the mould as possible

3. Use white vinegar and water with a damp cloth to remove mould stains. Ratio should be: 1-part vinegar to 5-10 parts water.

People always talk about Seasoning and Weathering their tent canvas. What does that mean?

After purchasing a new canvas product, be it a camper tent, awning or annex, it’s recommended to follow a process called “seasoning” or “weathering” before it’s taken out into the world for its first trip. During manufacture, the canvas is punctured 1000’s of times along the seams where various pieces are sewn together. This stitching leaves tiny pin holes which are prone to leaking the first few of times they are wet. Seasoning a new canvas eliminates this leaking by causing the canvas to expand and contract, in turn sealing up the holes. Seasoning is a very simple process done over a couple of days that, when done correctly, will prevent a damp and disappointing camping experience.

The procedure is as follows:

1. Set up the tent in its entirety on a level surface. Use every peg loop, guy rope and all the poles that its supplied with to ensure the tent is set up as perfectly and symmetrical as possible (if you have your tent set up unevenly, or slouching in one area, as the canvas expands and contracts it can cause it to permanently favour that position.)

2. Grab a small hairspray bottle, fill it with water and on the inside of the canvas, spray water along all accessible seams for their entire length.

3. Once the inside is done, exit out, zip up all zips, doors and close all the windows.

4. Get a hose and set the nozzle to ‘shower’ (do not use a pressure hose or jet spray, this can damage the waterproofing treatment on the canvas) and begin generously showering down the entire length of the canvas being sure to give each seam a thorough dousing. You will notice at first the canvas will bead the water, but as time goes on it will start to soak in, especially in the seam areas. Continue this for 3-5 minutes or until the canvas is saturated.

5. Leave the tent as is to completely air dry.

6. Repeat this process another two times over a couple of days for best results, you should notice less and less leaking each time.

7. After wetting for the final time, inspect the inside of the canvas to see if it's watertight. If there is still water coming through, using a wax stick or candle, rub the area applying a thin coating of wax over the seam on the outside of that specific area.

RUNNING GEAR

What wheel bearings and seals do I need to use?

10 Inch Hub Tapered Axle (pre 2018)   Inner BearingOuter BearingSealL68149 Cone: L68110L44649 Cone: L44610473317 or W16823231   10 Inch Hub Parallel Axle (2018
onward) 
  Inner BearingOuter BearingSealL68149 Cone: L68110L68149 Cone: L6811045 x 62 x 10   12 Inch Hub Tapered Axle (pre 2018)   Inner BearingOuter BearingSeal25580 Cone: 2552015123 Cone: 15245W21233750   12 Inch Hub Parallel Axle (2018
onward) 
  Inner BearingOuter BearingSeal25590 Cone: 2552025590 Cone: 2552055 x 85 x 12

What stud pattern do my wheels use?

All MDC models use a 6 stud Toyota Land cruiser pattern (6x 139.7mm). Refer to your owners’ manual or draw-bar plate for torque settings

ENERDRIVE SYSTEM

What is the warranty term for my Enerdrive products?

Enerdrive provides a 5-year manufacturer's warranty on all products manufactured or sold under the Enerdrive brand.

Will my AUSRV charge from the car with the main switch turned off?

Yes it will.

Will my AUSRV charge from mains power if the main switch is turned off?

Yes it will.

Where can I get a wiring diagram?

In the owner manual for your model.

What do I do if I have a problem with my system?

You can call MDC on 1300 494 494 option 4 or contact Enerdrive directly on 1300 851 535 or consult the owner’s manual for your model.

Should I turn my inverter off when not using it?

Yes you should. Your inverter draws 1.5 amps DC on standby and should be turned off when not in use.

Why has my battery cut out and is not charging?

Your Enerdrive battery has a low voltage disconnect to protect it from discharging too far and becoming damaged. On an AUSRV there are 2 voltage disconnect points.
1st is to ensure the battery is not drained too far and there is enough power to operate the trailer brake, breakaway safety system.
2nd is to ensure the battery is not damaged by over discharging.
When the low voltage disconnect activates, it can be overridden by pressing the “Reset” button on top of the battery. This will allow it to charge or safeguard for the breakaway. It is important to recharge the battery as soon as possible when the low voltage disconnect has been activated.

Can I leave my caravan on charge all the time?

Yes you can, the charger is an “Intelligent charger” that will correctly charge and maintain the battery while connected to mains power.

Can I add more batteries to my caravan?

Yes you can but you should contact Enerdrive to ensure it is done correctly and is properly programmed to suit the setup you have.

ELECTRICAL

Why won't my camper charge through the Anderson plug?

All MDC campers and caravans are fitted with 50A Anderson plugs to let your tow vehicle alternator charge the MDC battery, if you’re not getting charge through these means check the following before calling for assistance:

• Loose connection? – Anderson plugs can only be connected one way but can require some force to be fully connected (especially when weathered over time). Be sure that the plug ‘clicks’ into the locked position whenever you are connecting up.

• Has a circuit breaker tripped? – All electrical circuits are protected by circuit breakers if power surges or shorts out, refer to your owners’ manual for information and location of breakers on your MDC

• Does your tow vehicle have a ‘Smart’ alternator? – Modern vehicles are fitted with ‘smart’ alternators that have electronic controllers that detect the charge of the vehicle battery and will automatically reduce the amount of power they produce (they can even turn off completely) and you may need to ‘tell’ your alternator that you have an auxiliary battery that you want to charge. If your MDC has a DC to DC charger fitted the blue trigger wire needs to be connected via the trailer plug to the tow vehicle and supplied power engine is running. If the trailer isn't fitted with a DC to DC charger, one may have to be installed. If you are not sure if you have a smart alternator, please contact your tow vehicle dealer or an auto electrician

My batteries aren't working. Do they need to be replaced?

Unless your batteries are over 3-5 years old, it is likely they are simply discharged and can be charged up. All MDC campers and caravans came fitted with 240V battery chargers (for charging with direct mains power from your home) and Anderson plugs (for charging from your tow vehicle). Select models will also have DC-DC chargers for use with on-board solar panels and charging via 12-pin towing plugs. It is always recommended to use the provided charger and when possible use 240V charger to keep the batteries topped up.

Refer to your equipment manuals for how to operate the charger and troubleshoot any issues. If you are still having trouble, contact us for further information.

I have no power in my MDC. What do I do?

Most of the equipment in your MDC (lights, USB ports, TV’s and Hot Water Systems) operate off 12V power supplied by your on-board batteries. Just like your home these power systems have a main isolator switch and auxiliary switches, so your batteries don’t constantly run flat trying to power everything that is plugged in. If you are not getting any power, try checking the following before calling for assistance:

• Is power turned on? – check the main isolator switch and the lower auxiliary switches to ensure that the circuit for the thing your trying to use is open, you will find these on the main electrical panel (refer to your owners’ manual for panel location)

• Are your batteries charged? – Flat batteries can be common, particularly if you have stored your MDC without putting it on charge. Even when nothing is turned on or plugged in, AGM batteries will slowly discharge due to ‘residual current’ that sits in the electrical wiring. Even a
disconnected batteries terminal will eventually ionise the surrounding air and lose their charge.

• Has a circuit breaker tripped? – All electrical circuits are protected by circuit breakers if power surges or shorts out, refer to your owners’ manual for information and location of breakers on your MDC

• Is everything connected properly? – sometimes a loss of power can be simply from a loose terminal or broken wire, after an off-road adventure, things can jiggle loose from time to time. Visually inspect all terminals and connections to see if this is the problem.

What type of battery does my MDC use?

All MDC campers and caravans (and most RV's in general) utilise AGM or ‘Absorbent Glass Mat’ batteries. Also commonly known as ‘Deep Cycle’ or ‘Marine’ Batteries, AGM batteries are sealed batteries with a very low internal resistance, this means that they have a relatively long service life, offer quick recharge times and can ‘deep cycle’ allowing a depth of discharge as far as 80%.

Scroll to Top